Here at footballpools.com, we believe that everyone should get enjoyment and excitement from playing our games. However, we appreciate that gaming and gambling may go beyond enjoyment for a small amount of people and become a habit that could cause problems for the individual and those around them. As such, we recognise it is our responsibility to ensure that a responsible attitude towards gaming and gambling is taken and we have a number of systems and processes in place to best avoid problems occurring. Please read on to understand how footballpools.com are working to ensure responsible gaming.
To play on footballpools.com, you must be over 18 years of age. We use a variety of tools to verify the age of our players. Any player who provides dishonest information regarding their age automatically forfeits their right to any prize. All monies staked will be returned and the appropriate authorities informed. Civil proceedings or criminal prosecution may follow.
Our customer service staff receive awareness training on problem gambling issues.
Customers can easily access a full history of their transactions, withdrawals and deposits with 'My Account'. A customer's balance is always available through the 'My Account' page.
Footballpools.com provides a self-exclusion facility, which enables customers to close their account or accounts for a minimum period of six months. Unless you request self-exclusion, any account that is simply 'closed' can be re-opened by the customer at any time. To use our self-exclusion option, please email us at email@example.com with details of the username for the account you have registered with us (or alternatively your full name and address). Let us know if you require longer than 6 months If you require information relating to this facility, please contact Customer Services at firstname.lastname@example.org.
We offer the ability for our customers to limit the amount of money that they are able to deposit online into their account on either a daily or a weekly basis. These amounts may be revised downwards at any time but any increase will only be implemented after 24 hours following the request. This facility is available in your personal account area on the site, once you have logged in.
We recommend that parents and guardians who use a family shared computer install filtering software in order to restrict internet access to children and minors.
There are a number of other third party applications that parents or guardians can use to monitor or restrict their computer's access to the Internet, for example:
Please Note: Sportech PLC and footballpools.com provide these links for information only and do not control, endorse, or guarantee content or products found on these sites.
More information and help with responsible gaming can be found at:
Whilst the majority of people do gamble responsibly, for some, gambling can become a problem. It may help you to keep control by remembering the following:
If you are concerned that gambling may have taken over your life (or someone else's) then the following questions may give you some guidance:
The more 'yes' answers, the more likely a gambling problem exists. For friendly and helpful advice from trained counsellors call the GamCare helpline on 0808 8020 133. The counsellor will listen to you carefully and encourage you to talk about your concerns. Sometimes just telling someone can be a relief, and is an important first step towards dealing with the problem. The GamCare Helpline is open 7 days a week 8.00am until Midnight. You can also visit the GamCare website.
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